ServiceNow pre-sales · early access

From an RFP to a number you can defend.

I'm a ServiceNow architect in Singapore. Seven years of Telco and BFSI bids across Mumbai, Manila and Singapore taught me that every deal has three effort numbers that never agree. This is the tool I wanted on every one of them: one model from requirement to effort to licence position, calibrated on deals I delivered. Free while it's in early access.

This week's fitmentFree · no account

Five requirements from a real RFP. Call each one OOB, config or custom, then see how the model called it.

a new set every Monday
Make the call

One deal, one path

Requirements

Paste the matrix, one per line. The calls come back per row.

Fit & scope

Each row mapped to a sub-module and feature, called OOB, config, custom or another tool. The score is computed in code.

Size

Base effort per module, five complexity factors capped at 2.2, integrations by tier. 1 ES = 80 hours.

Licences

Minimum tier per capability and true counts per persona. A position, never a price.

Deal pack

One .xlsx with every stage and its reconciliation, saved with the knowledge-base version it used.

What a run looks like

A case from the model's own test set: a core ITSM refresh for a mid-sized retail bank in Singapore, twelve requirements. Three of the twelve calls are below, exactly as the model made them.

Case E01 of the fitment evaluation, kb 3.0, 83 seconds, $0.13 of model time. Client type anonymised; the requirements are the real ones.

Read how the score is made →
Fitment score89
Strong fit12 requirements · 4 OOB · 7 config · 1 custom
Weighted: OOB 1.0, config 0.9, custom 0.4, another tool 0.
R1a
Incident logging via self-service portal.
Incident Management · Employee Center record producer. Ships as is; catalog client scripts and URL prefill need care, base logging does not.
OOB
R7
Major incident management with a dedicated workspace, status page and stakeholder communications.
Major Incident Management · MIM workspace, status page, comms templates. Configuration, not code: templates and audiences have to be set up.
Config
R9
Automated re-assignment of aged incidents to a next-in-queue agent based on custom load-balancing across regional teams.
Incident Management · load-balanced assignment. Nothing ships for capacity-weighted routing; this is a script include and a scheduled job. Ask what "load-balanced" means before you price it.
Custom
Two questions it raised for the customer

Who maintains the CI-class-to-category mapping, the CMDB team or the service desk? · Is "load-balanced" round-robin or capacity-weighted? One is config, the other is custom.

What's live

Updated 22 Sep 2026
Early access

Pre-sales toolkit

Requirements to deal pack on one model. By request; I read each one.

Request access →
Live

Weekly fitment

Five requirements a week. Make the call, compare with the model. Free, no account.

This week's set →
Live

Vulnerability intelligence agent

NVD, CISA KEV and EPSS in one answer, with what every query cost. Public data only.

Open in Labs →
Live

MCP server

The same agent as four tools any MCP client can call. One line to install.

Open in Labs →
936

facts checked on real instances

of about 1,480 in the knowledge base, across 29 modules

2

delivered deals the model is calibrated on: a SEA IT-services programme and a SEA telco programme

20

test cases the fitment model is re-run against on every change; the band is right on all 20

0

prices quoted. Licences are a position, never a number; pricing is ServiceNow's

Why I build these

Started in Bihar. Built enterprise platforms across Mumbai, Manila and Singapore. Seven years of hands-on ServiceNow work, implementation, pre-sales, development, consulting, across banking, telecom and insurance in Southeast Asia and India.

I spent those years doing the same analysis on every bid: reading the RFP, mapping requirements to modules, building the scope from scratch, arguing about the number. The knowledge existed. It just wasn't packaged to move fast. These tools are that packaging.

Inspired by Bhagavad Gita 2.47: focus on the work, release attachment to outcomes.

LinkedInLet's talk
Have an RFP on your desk?

Send a line about the deal. I reply within two working days with a key, usually sooner.

Request access